All levels of hotel service make an impression upon guests. But , a hotel's concierge is in a unique position to wow guests on a personal level. A hotel concierge is part mind reader and part tour expert, always on top of the latest places to dine, party, and shop. A great hotel concierge goes one step further, and fulfills the requests that make or break a stay.
AN OUTSOURCED CONCIERGE SERVICE WITH IN-HOUSE VALUES. The expense of maintaining an in-house concierge has led to the widespread practice of outsourcing. Many industry insiders complain that outsourced concierges steer guests toward subpar venues in order to make higher commissions. Hotels worry that outsourced concierges will be out of touch with their brand values and the preferences of their guests. And, this is why Concierge Hotline was founded. We are an outsourced concierge service that protects your brand by adhering to the highest standards and integrity.
Concierge Hotline is a tightly knit team of experience concierge professionals founded by Silvia Calvino. a consummate concierge expert , She has spent more than a decade in the hotel industry and has been a director of events for the SFCA. Our experience is meeting guest needs is matched by our commitment to providing extraordinary service. If a guest requests it, and it is legal and ethical can consider it done. We pride ourselves on a ways going the extra mi e for our concierge-clients and your guests. Instead of calling multiple vendors, make a single call to us and we'll take care of it. we assure you that you
We do more than provide assistance with last -minute reservations and special guest services. We train concierges to become more knowledgeable about area attractions, so they can promote the best venues to hotel guests. Training helps concierges work more effectively and profitably, benefiting the hotel and improving guest satisfaction while making the job easier. In fact, we go one step further and elicit positive guest feedback on sites like Trip Advisor so that your hotel will benefit from increased bookings.
We encourage you to reach out to us with your most difficult questions, After all, as experienced concierges, we have the perfect answer for anything you need.
Enjoyed the boat cruise around Miami recommended by Silvia, had a great time! Silvia was very helpful and very friendly, excellent service.8 months ago
The best concierge team out there! It was our first time in Miami and they planned my entire itinerary for me from beginning to end! We even took a spontaneous key west excursion and were able to snorkel through the crystal clear waters, it was definitely an experience to remember. I always love an organized business!! I will 100% be using their services every time I come back!!!.8 months ago
The level of service and professionalism this company offers is unmatched to others, they are just the best, I have been a concierge in miami beach for 20 years and I know I can always count on them. Keep up the good work, Silvia thank you for all you have done for me and my guests we love you.8 months ago
Concierge Hotline are the best in Miami for tours, transportation and VIP experiences. From the concierge team who arranges and books your tour to the driver, its VIP treatment all the way! If you are in Miami no other choice than Concierge Hotline team! You wont regret it!.8 months ago
Professional stuff from the moment I contacted them! They really know and have the best tours and services in the Miami/FLL area. I have used their services multiple times and they always go above and beyond.
Thanks Concierge Hotline!.8 months ago
Best concierge! Very polite and super fast. Got the tickets I wanted, transportation was spotless and included a nice surprise for our room!!! Really hope every hotel had this good service!!!8 months ago